Anyway, it was a relatively interesting refresher on communication styles. The factoid that sticks with me: only 7% of communication is verbal (i.e. through words). Almost 40% comes from tone of voice and the remaining 50%+ is body language. This has incredible implications for how we communicate online -- we're trying to get by with a tiny fraction of the information we usually use to understand what another person is telling us. Of course I already knew this in theory, but I found the reminder useful.
The other tidbit I wanted to share: the average person can listen at a rate of 500 words a minute. But the average person can only speak at about 150 words per minute. No wonder it's so easy to get distracted during a lecture.
Just some musings on a Monday afternoon.