April 13th, 2009

lost - sawyer

Amazon mess: It was Hanlon's Razor after all

"Never attribute to malice that which can be adequately explained by stupidity." (wiki cite)

Amazon 'fesses up, sort of: it was "an embarrassing and ham-fisted cataloging error" that started at Amazon.fr, then propagated throughout the system. No official explanation from Amazon yet, but the link above features statements from a former employee who seems pretty in the know. Edited, 8pm: Now with actual corroboration by a current employee, although still no name.

I do hope Amazon learns its customer service lessons from this fiasco better than *certain other* companies I might mention.