KJ (owlmoose) wrote,
KJ
owlmoose

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Amazon mess: It was Hanlon's Razor after all

"Never attribute to malice that which can be adequately explained by stupidity." (wiki cite)

Amazon 'fesses up, sort of: it was "an embarrassing and ham-fisted cataloging error" that started at Amazon.fr, then propagated throughout the system. No official explanation from Amazon yet, but the link above features statements from a former employee who seems pretty in the know. Edited, 8pm: Now with actual corroboration by a current employee, although still no name.

I do hope Amazon learns its customer service lessons from this fiasco better than *certain other* companies I might mention.
Tags: current events, free speech, internet
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