So I had a surprising customer service moment yesterday. I was at the satellite campus, and before I started work I went to the little coffee shop downstairs as I do every morning that I work at that location. I've been a little worried for this coffee place, because a Peet's just moved in next door. (I'm not used to thinking of Peet's as an evil empire that threatens local businesses; it's jarring.) Anyway, I greeted the owner -- I'm enough of a regular that he recognizes me, I'm by once or twice a week on average -- and paid for my coffee. He handed me my change, and then a bottle of wine, saying "Merry Christmas!"
I was pretty flabbergasted. Now there's a way to inspire customer loyalty!